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1. Drobo Dashboard Faq
2. Drobo Dashboard Can't Find Drobo
3. Drobo Dashboard Could Not Mount This Share

Symptom:

Drobo Dashboard displays message : Internal Problem Mount Failed

Drobo Dashboard: Version 3.2.1 100604 SUPPORTED OPERATING SYSTEMS Mac OS: 10.11.x, 10.12.x, 10.13.x KEY HIGHLIGHTS This is an update release of Drobo Dashboard. Key highlights for this release are: Fixes in 3.2.1:. Fix crash during shutdown of iMac Pro with a Thunderbolt Drobo device connected. Drobo Dashboard Management Drobo Dashboard is the single tool to centrally manage all of your Drobos. Drobo Dashboard gives you status as if all of your Drobos were right in front of you by providing you the same status lights and capacity guage that are on the front panel. Nov 15, 2017 Restart the Drobo Dashboard. Windows: Ensure your Windows FIrewall is not blocking DDService; If using 3rd party Firewall or Anti-Virus program, ensure this is not.

Why does this occur:

Mount Failed indicates your Drobo's file system is corrupt. This is caused by unsafe shutdowns and/or repeated power outages.

If this is a Brand New setup and you are using less than 4 drives, we recommend setting up your new Drobo with at least 4 new drives.

If you are encountering this error message and your Drobo is more than 95% full, do not proceed and contact our Customer Support team.

If you are encountering this message on a brand new setup and your Drobo has No data, review the following Knowledge base article.
Mount Failed - Brand New Setup

Solution:

If your Drobo has existing data on it and you encountered this message, continue to the next steps below.

First,

Generate a diagnostic in case this is needed at a later time. Drobo Dashboard > Help and Support > Get Diags.

Next,

Before you proceed make sure you have the latest firmware updates for your Drobo. Firmware version can be determined by looking under Status in the Drobo Dashboard.

If you are not up to date, download and install the latest version from here:

Running the Repair:

NOTE: Since the network attached Drobo's use a Linux-type repair (e2FSCK) (File System Repair), which can be destructive, potentially damaging data. We recommend you block level clone each drive prior to beginning the repair if your data is critical and you have no backup. For more information on Cloning, refer to this knowledge base article.

Once you are ready to run the Repair, go to:

Drobo Dashboard > Tools > Repair

You will be prompted to PROCEED. At this point the Drobo will run its internal file system check (e2FSCK) and you will see the message 'Repair started successfully'.

Note:

Depending on the degree of damage to the file system, the repair may run for several days, weeks or months. If you have a backup of your data you can choose to reformat you Drobo, understand this will erase any existing data on your Drobo.

Once the repair is complete, you will be prompted to reboot your Drobo. If you are not prompted to reboot your Drobo, go to Drobo Dashboard > Tools > Shutdown, once Drobo is completely powered off you can now turn it back on. (there is no progress bar or indication with respect to how long the repair will run).

If the repair continues to fail, you can try running the repair once more.

If the repair still continues to fail, do not reboot your Drobo. Generate diag as follows: Drobo Dashboard > Help and Support > Get Diagnostic

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Drobo Dashboard Faq

For Drobo FS: If running the repair fails to resolve you can try re-flashing the firmware without drives installed:

- Power off Drobo, with Drobo powered off eject the drives

- Download firmware to your desktop

Drobo Dashboard Can't Find Drobo

- Follow prompts, Drobo Dashboard > Tools > Manual Update

- After rebooting empty Drobo, power off the Drobo. Insert drives and power on.

If your Drobo is out of warranty and your data is critical, you may want to consider sending to a data recovery house for cloning and or recovery.

Shares Will Not Mount
Symptom:
Drobo Bay Lights Green
Dashboard Recognizes Drobo
To manual mount to your Drobo device using your Mac or Windows computer, please use the below steps to perform the desired action.

Mac Users:
When connecting to a share on a Drobo device with Mac you can either connect to the share via AFP or SMB.

Drobo Dashboard Could Not Mount This Share

1. In Finder click the Go option.

2. Click the Connect to Server option.
3. Enter in the following for AFP or SMB:

For AFP use afp://Drobo IP Address
For SMB use smb://Drobo IP Address
NOTE: The IP Address can be found in Drobo Dashboard Drobo Settings Network Settings

4. Click Connect
5. Then select the either Registered User or the Guest option. This is the Name and Password of the Drobo.

Windows Users:
1. Open Windows File Explorer

2. Right click on Network to and select Map Network. Enter Drobo Name or Drobo IP Address then Share Name. Choose the drive letter you want. Click Finish and you are done.

Manually Mapping by Drobo Name and Share Name:
If you are still unable to mount your share, check the following:

• 3rd party firewalls may interfere with Drobo Dashboard services. You may need to add the Drobo IP address to the 3rd party firewall application.
• If you are still unable to connect to your shares;